Closing Your Casiny Account and Balance Rules

What Happens to Your Balance When You Close Your Account

When we close a Casiny account, any balance that is already eligible for withdrawal follows the same rules as a normal payout: the amount must reach the EUR 10 minimum set out in our terms, and the total paid out in any calendar month stays within the published EUR 10,000 equivalent cap, reduced to EUR 5,000 if the balance sits at ten times or more of total deposits. Bonus funds still carrying the 40x wagering requirement, or welcome free spins inside their 7-day validity window, are tied to those conditions right up to the point of closure, so funds that have not cleared wagering or have expired are not part of the final balance paid out.

Verification Before Final Payout

Before releasing a closing balance, identity, address and payment checks can be required, the same checks we apply to any withdrawal request. Keeping deposit records and ID documents ready speeds up this step, since the payout cannot be completed until verification is confirmed.

Reopening and Reversing a Closure Request

Funds paid out through Visa or Mastercard, our two published payment methods, follow the same processing conditions as any other withdrawal once an account closure is actioned. A withdrawal that has not yet been processed can still be affected by the deposit turnover rule: moving the equivalent of at least 1x total deposits through the account avoids the 8% withdrawal fee that otherwise applies, with a minimum fee threshold of EUR 4 equivalent, so this is worth checking before a closure request is submitted rather than after.

Our welcome offer terms, detailed on our bonus page, set a maximum bonus win of 10,000 account-currency units and a maximum free spin win of 500 account-currency units; any amount above these caps is adjusted under the published policy regardless of when the account is closed. Casiny operates under a licence from the Tobique Gaming Commission, as stated on our site, and closure requests are handled under the same published terms that govern deposits and withdrawals generally.

Balance and Withdrawal Figures That Apply to Closed Accounts

The figures below are the ones that decide how much of a balance can actually be paid out once an account closure is requested.

These limits apply whether an account stays open or is being closed, so settling wagering and turnover requirements beforehand through our payments process gets the full eligible balance released.