Casiny's Approach To Protecting Your Personal Data

Privacy and Data Protection at Casiny

Online Casino Casiny is operated by Neptune Projects S.R.L., and account verification is part of how we confirm who is playing on our platform. Before a withdrawal is processed, we can require identity and address checks together with payment checks, which means the name, date of birth and residential details a player submits must match the documents and payment method used to fund the account.

Why We Verify Identity

This verification exists to confirm a player meets our minimum age of 18 and to confirm the payment method belongs to the account holder, which is standard practice before releasing funds through our withdrawal process. We only accept Visa and Mastercard for transactions, so the data linked to a withdrawal request is tied directly to one of these two methods.

Players who cannot complete verification, or whose details do not match their submitted documents, may find withdrawal requests held until the checks are resolved. We recommend keeping payment and identity details up to date through the account area reached via signing in to avoid delays.

What We Do With the Information You Provide

The data we collect through registration and verification is used to run the account, process deposits and withdrawals, and enforce the geographic and age restrictions that apply to our welcome offer and services generally. Eligibility for our current welcome bonus, for example, is published as limited to Australia and New Zealand, and the details a player provides at sign-up help us confirm that location-based eligibility.

Our terms were last updated on 15 September 2026, and the checks described above sit within that framework rather than as a separate, standalone policy. Because we operate under a site-stated licence from the Tobique Gaming Commission, the verification steps we apply are part of meeting the standards expected of an operator in that position, rather than an optional extra.

Players should treat any request from our team for identity or payment documents as a routine part of account security, not as a sign of a problem with the account itself.

Tools You Can Use to Control Your Account

Alongside identity and payment verification, we make a small set of responsible gambling tools available directly on an account, giving players a measure of control over how they use the platform.

• Deposit limits — a player can set a cap on how much is added to the account over a given period, managed from the account settings reached after signing in.
• Self-exclusion — a player can request to be excluded from the platform for a period, which restricts further access to the account.
• Account closure — a player who wants to stop using the account entirely can review the steps and balance implications on our closing an account page.
• Payment visibility — because only Visa and Mastercard are accepted, the payment methods page sets out exactly what information a deposit or withdrawal method requires.